Shipping policy

At Coeur et Maman, we are committed to delivering your order safely and efficiently. Below are the details of our shipping policy to help you understand our process.

Shipping Destinations

We currently ship to the United Kingdom, United States, Europe, and select international locations. If your location is not listed at checkout, please contact us at help@coeuretmaman.com for assistance.

Processing Time

• All orders are processed and dispatched within 8 - 10 business days (excluding weekends and holidays) after receiving your order confirmation.

• You will receive a notification once your order has shipped, including tracking details if available.

Shipping Options and Delivery Times

• UK Orders: Standard shipping typically takes 2-5 business days after dispatch. 

• United States: Standard shipping is estimated at 5 - 7 business days after dispatch. 

• Europe: Standard shipping is estimated at 5-10 business days after dispatch. 

• International: Delivery times vary based on location and may take up to 14 business days.

Please note that delivery times are estimates and may be affected by external factors such as customs delays or local postal services.

Shipping Rates

We offer free shipping to the UK and US. Other International shipping costs £15.

 

Duties and Taxes

All international orders are dispatched with import duties and taxes fully paid. Your parcel will arrive with no additional customs charges required.

Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at help@coeurermaman.com with your order details. We will do our best to assist you with any issues.

Thank you for choosing Coeur et Maman! We are here to make your shopping experience enjoyable and seamless. If you have any further questions about shipping, please reach out to our customer service team.